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Dear Customer,

If you have any complaints or grievances regarding your loan or your interaction with any IndiaShelter employees, please call us on 1800-572-8888 or you can visit the branch and make an entry in the complaint register maintained there. We will try and resolve your complaint within 7 working days of receipt of the same. If the resolution provided does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:

Chief Grievance Officer(Mr. Saurabh Sharma, VP&Head Operations),

India Shelter Finance Corporation Limited,
6th Floor, Plot No 15, Institutional Area,
Sector 44, Gurugram – 122002
The complainant can call at 1800-572-8888 to register their complaint.
The complaint can also be e-mailed at

In case you do not receive response from the Company within reasonable time or are dissatisfied with response received, you can approach the National Housing Bank at the following address:

National housing Bank,
Department of Regulation and Supervision, (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, New Delhi -110003

The complaint can also be made to National Housing Bank at

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