| S. No | Category | Turn Around Time |
|---|---|---|
| 1 | EMI Issues | 7 days post receipt of query |
| 2 | Service Request (Foreclosure Enquiry / SOAs) | 7 days post receipt of payment |
| 3 | Refunds | 7 days post receipt of refund amount |
| 4 | Property Papers | 20 days post confirmation of payment |
| 5 | SMS request post closure | 5 days post receipt |
| 6 | Sanction pending disbursement | 7 days post clearance of all pending Sanction conditions, if any |
If your issues does not get resolved within the specified time then you may make a complaint to National Housing Bank at
https://grids.nhbonline.org.in/default.aspx